Donna Turnley works with internal/external stakeholders and customers, and across levels and functions, to gather data, gain insight, and drive detailed recommendations for increasing organizational efficiency and effectiveness, and creating a great place to work for employees.

This approach typically involves the following steps:

• Conduct research to define and understand issues using surveys, focus groups and one-on-one interviews
• Design on-site planning sessions to discuss and prioritize issues
• Guide development of action plans
• Assess and measure progress using performance metrics and indicators
• Refine or revise the plans as needed